Our Return and Refund Policy was last updated on 13 Sept 2023
Thank you for shopping at CuddleBug!
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
We only offer replacement for goods for size issues under certain circumstances, no refunds.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to CuddleBug.
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Order Cancellation
Send us an email at CuddleBug.lingerie@gmail.com if you are having problems with your order.
Conditions for Replacement
In order for the Goods to be eligible for a replacement, please make sure that:
The goods were purchased in the last 7 days
The goods are in the original packaging
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse replacements of any merchandise at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
[Address]
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a replacement without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us: at CuddleBug.lingerie@gmail.com
Contact Details: CuddleBug.lingerie@gmail.com
